Sulzer opens service centre in Kuwait

Sulzer has opened a new service centre in Kuwait, to provide 24-hour engineering services for all brands of pumps and rotating equipment

The service centre at Al Ahmadi supports over 1,500 Sulzer pumps already installed in local plants across Kuwait, as well as servicing pumps from other brands. It is the first time an original equipment manufacturer (OEM) offers such comprehensive services in the region, according to the company, with customers set to benefit from fast turnaround times and higher operational productivity.

Sulzer leverages the strategic location and resources of Khuff General Trading & Contracting Company’s Al Ahmadi Service Center to ensure round-the-clock service availability for customers in the region and comprehensive support across their entire equipment range. Services at the new facility include standard part and component repairs, reverse engineering, strip-down and inspection services, advanced diagnostics and cutting-edge technologies for multiple pump brands, as well as services for rotating equipment such as gas and steam turbines, compressors and motors.

Sulzer’s services division president Ravin Pillay-Ramsamy said, “This service expansion demonstrates our ongoing commitment to customers and partners in the region. With innovative solutions and expert support tailored to their unique challenges, we optimise their operations holistically and create added value by resolving issues across their entire equipment portfolio. We're proud to offer broad technical capabilities at our Kuwait Service Center.”

David Martin, head of sales at Sulzer Middle East, added, “Our new facility ensures closer collaboration, faster repairs and retrofits, and fewer unplanned downtimes for operators. Keeping downtime to a minimum will help ensure reduced operational costs, allowing our customers to stay ahead of the competition.”