Emerson Process Management has opened the largest support facility in Basra, Iraq which will help support its customer base in the country with a team of Iraqi technical field service engineers.
Iraqi-staffed service and support
Commenting on the new Basra facility, Dave Tredinnick, President of Emerson Process Management, Middle East and Africa, said, "Emerson has a significant installed base in Iraq, which continues to expand with new project awards."
"Establishing a local, Iraqi-staffed service and support organisation has been a priority for Emerson. Our customers will benefit greatly in terms of speed of response, reducing their down time and improving production yield."
Iraqi national service engineers are deployed locally to handle start-up support, preventive maintenance, diagnostics and troubleshooting for control and safety systems, measurement devices, final control elements and fiscal metering systems.
Emerson training methodologies
All of the Iraqi engineers have spent at least six months on three continents being trained on Emerson equipment and methodologies. This included a formal Emerson certification process, field visits and integration into project execution teams, as well as language skills training and individually-tailored personal development programmes. The team is supported with expertise and resources from Emerson's other facilities as needed to ensure consistent technical support.
Will stay ahead
Emerson also manages sales, account management, site management and project execution from the Basrah location. "We will continue to add resources in Iraq to stay ahead of our customers' needs," added Tredinnick.
